Delta to Make Investments in the Customer Experience on Transcontinental Flights
ATLANTA, Feb. 22, 2013 /PRNewswire/ -- Delta Air Lines (NYSE: DAL) is adding new elements to its transcontinental service, offering customers traveling between New York-JFK and Los Angeles, San Francisco and, soon, Seattle, more dining and entertainment options.
New offerings include:
• Sparkling wine in BusinessElite
• Copies of The New York Times, The Wall Street Journal and USA Today for BusinessElite customers, beginning later this spring
• BusinessElite express meals beginning this fall
• Complimentary headsets for all customers seated in Economy Comfort and Economy
• Complimentary beer, wine, spirits and premium snacks in Economy Comfort in April
• Complimentary movies and on-demand TV shows in Economy, plus free HBO selections and new release movies for customers seated in Economy Comfort starting this summer
• 375 ml bottles of Hess Select Chardonnay and Meiomi by Belle Glos Pinot Noir available for purchase in Economy Class beginning in March
• Starbucks coffee for all transcon customers, beginning this summer
• Expanded movie and on-demand TV library, with up to 100 movies to choose from
• Upgraded food for purchase menu including more kid-friendly and healthy options beginning this fall
• All transcon flights out of New York*s JFK will depart from T4, Delta*s new international terminal, opening in May
**We are always working to make the coast-to-coast travel experience more comfortable and productive for our customers,** said Joanne Smith, Delta*s senior vice president – In-Flight Service. **In addition to product elements such as full flat-bed seats and in-flight Wi-Fi, sometimes it is the smaller, more personal touches that really make the flight experience an exceptional one.**
Ideas In Flight
Adding to these investments, the airline is launching Ideas In Flight, a program through which Delta will test new products and services and gather real-time feedback from customers on board and via Facebook.
**Ideas In Flight puts customers at the heart of our process. They know better than anyone what it takes to make flying better and their valuable insights and feedback will help shape new initiatives as we continue to innovate and improve the travel experience,** said Tim Mapes, Delta*s senior vice president – Marketing.
Customers may participate by accessing the Ideas In Flight website for free while onboard transcontinental flights via in-flight Wi-Fi and through the dedicated tab on the Delta Facebook page.
Transcontinental Service Investments
Delta recently announced plans to introduce full flat-bed seats in the BusinessElite cabin of all transcontinental flights operating between New York and Los Angeles, San Francisco and Seattle beginning in March 2013. Transcontinental flying will be operated using a combination of Boeing 757 and 767 aircraft types. The first 767 will begin flying in March 2013, between New York-JFK and Los Angeles. By June, four of Delta*s seven daily flights between JFK and LAX, and one of five daily flights between New York and Seattle, will operate with a 767 widebody aircraft featuring the flat-bed product in the BusinessElite cabin.
Transcontinental BusinessElite Product
Delta has already transformed cross-country travel with its current transcontinental BusinessElite product, with service elements including a gourmet three-course menu from renowned chef Michael Chiarello paired with a wine menu from Delta*s Winemaker Series selected by Delta*s master sommelier Andrea Robinson; an extensive library of on demand movies, TV shows, music and games; and Gogo In-flight Internet access. Premium pillows, quilted duvets, amenity kits, noise-canceling headsets and adjustable winged headrests provide additional comfort.
US Airways Launches Charlotte To London Heathrow Service TEMPE, Ariz., March 29, 2013 /PRNewswire via COMTEX/ --Tomorrow US Airways (LCC:NYSE) will begin daily, non-stop service between its largest hub in Charlotte, N.C. and London*s preferred business airport, Heathrow. The daily flight will supplement the airline*s existing daily service between its international gateway inPhiladelphia and Heathrow, and replaces its current service between Charlotte a... Readmore
JetBlue to Globetrot to Three Exciting New Destinations NEW YORK, April 1, 2013 /PRNewswire via COMTEX/ --The following is being issued by JetBlue Airways and is an acknowledged spoof press release. The following news release is not factual, and should not be reported upon as such.
JetBlue Airways (Nasdaq:JBLU) today announces three tantalizing new destinations, expanding the fun-loving airline*s borders to three new countries and giving trav... Readmore
United Airlines on Track to Save 85 Million Gallons of Fuel in 2013 CHICAGO, April 12, 2013 /PRNewswire/ -- United Airlines is honoring Earth Month by announcing its new goal to save 85 million gallons of fuel in 2013, equivalent to 828,750 metric tons of CO2 or roughly $275 million dollars at current fuel prices. Fuel is the airline*s single largest expense and its primary focus environmentally, and the company has several initiatives in place that will allow it ... Readmore
Delta and Virgin Atlantic File Antitrust Immunity Application ATLANTA and LONDON, April 8, 2013 /PRNewswire/ -- Delta Air Lines (NYSE: DAL) and Virgin Atlantic Airways Ltd. have filed an application with the U.S. Department of Transportation seeking antitrust immunity for their new joint venture on flights between North America and the United Kingdom.
The application marks a significant milestone in the creation of the joint venture. The joint ven... Readmore
American Airlines Bolsters Its Los Angeles Hub By Adding Nine New Destinations This Year FORT WORTH, Texas, April 10, 2013 /PRNewswire/ -- American Airlines is significantly expanding service from Los Angeles International Airport (LAX) this year, further strengthening one of its key hubs and providing more access for customers across its growing global network. In addition to American*s new service between Los Angeles and Raleigh/Durham, N.C., which began on April 2, American will be... Readmore
American Airlines Inaugurates New Routes Between Miami and the Caribbean MIAMI – American Airlines today inaugurates two new routes between Miami International Airport (MIA) and the Caribbean. American begins its nonstop Saturday service to Martinique Aimé Césaire International Airport (FDF) and Guadeloupe*s Pointe-à-Pitre International Airport (PTP), both operated with a Boeing 737-800 aircraft with 150 seats.
**The Caribbean has always been a key m... Readmore